10/18/2023
by Roger Taherian
Guidelines for the error messages that may appear on the Billcon DL-2000 Currency Discriminator Counter. Troubleshooting is the process of identifying, diagnosing, and resolving problems within a system. It is essential for maintaining the proper functioning of any equipment. When troubleshooting, it is crucial to follow a systematic approach, starting with the simplest potential issues and gradually moving towards more complex ones.
-
JAM1:
- Open the upper door and remove the notes from the note path.
- Close the door and press [C].
-
JAM2:
- Open the lower door and remove the notes from the note path.
- Close the door and press [C].
-
FEED ERROR:
- Remove the notes from the hopper.
- Adjust the gap. Refer to the troubleshooting No. 2 for GAP Adjustment.
-
MOTOR ERROR:
- Open both the upper and lower doors.
- Remove all the notes from the note path.
- Turn the power off and on, and check if the motor runs. If not, consult with a service provider.
-
DIVERTER ERROR:
- Check if a note is jammed around the diverter.
- Test the diverter by counting mixed denominations in SINGL mode. If all notes stack in the stacker or the reject pocket, consult with a service provider.
-
UPPER DOOR OPEN:
-
LOWER DOOR OPEN:
-
CLEAR STACKER:
- Remove the notes from the stacker.
-
CLEAR REJECT:
- Remove the notes from the reject pocket.
-
CLEAR HOPPER:
- Remove the notes from the hopper.
-
CHECK PS1:
- Check if the upper door is open and notes remain in the transport path. Refer to the sensor position on the next page.
-
CHECK PS2:
- Check if the lower door is open and notes remain in the transport path. Refer to the sensor position on the next page.
Reject Reasons:
-
ID ERROR:
- The machine failed to recognize the denomination of the note.
-
READ ERROR:
- The machine failed to scan the note's image properly.
-
DIFF:
- Different denominations or directions were detected in SINGL or SORT mode.
-
CHAIN:
- The notes have fed too close to each other.
-
DOUBLE:
- Two or more notes have passed together.
-
HALF:
-
SKEW:
-
SUSPECT:
Always follow the instructions carefully to ensure the safe and efficient operation of the Billcon DL-2000 Currency Discriminator Counter. If the issue persists, consult with a professional service provider.