Troubleshooting, service guide for Billcon DL-2000 Currency Discriminator Counters

Troubleshooting is the process of identifying, diagnosing, and resolving problems within a system. It is essential for maintaining the proper functioning of any equipment. When troubleshooting, it is crucial to follow a systematic approach, starting with the simplest potential issues and gradually moving towards more complex ones. Here is a step-by-step guide for troubleshooting the Billcon DL-2000 Currency Discriminator Counters:

1. Machine will not activate even if the power switch is turned on.

   • Check if the power source is functional.
   • Examine the power cord for any damage or loose connections.
   • Ensure the power switch is not faulty.

2. Key does not respond. Without pressing any key, number or alphabet is entered.

   • Check for any stuck or damaged keys.
   • Inspect the keyboard for any foreign objects lodged between the keys.
   • Test the keyboard connection to the main unit.

3. Motor does not rotate.

   • Ensure that the power supply to the motor is intact.
   • Check for any obstructions hindering the motor's movement.
   • Examine the motor for any signs of damage or wear.

4. Motor rotates but ADF roller does not rotate.

   • Inspect the ADF roller for any blockages or debris.
   • Check the ADF roller's belt for any signs of damage.
   • Verify the connection between the motor and ADF roller.

5. Motor rotates but pick-up roller does not rotate.

   • Examine the pick-up roller for any blockages or damage.
   • Check if the pick-up roller's belt is intact.
   • Verify the connection between the motor and pick-up roller.

6. Notes are not fed properly.

   • Check the feeding mechanism for any blockages.
   • Inspect the note guides for any misalignment.
   • Ensure the notes are properly stacked and not stuck together.

7. Notes are fed intermittently.

   • Clean the note sensors for any dust or debris.
   • Check for any obstructions along the note path.
   • Adjust the note guides to ensure smooth feeding.

8. Frequent appearance of Chain, Double Skew, Jamming.

   • Verify the alignment of the note path and adjust as needed.
   • Clean the sensors and rollers regularly.
   • Ensure that the notes are properly fanned before feeding.

9. Two or more notes are fed at the same time.

   • Adjust the note guides to prevent multiple notes from being fed.
   • Check the feeding mechanism for any irregularities.
   • Clean the sensors to ensure accurate detection.

10. Stacker Vane does not rotate.

    • Check the vane's motor connection for any issues.
    • Inspect the vane for any obstructions or damage.
    • Ensure the vane's drive belt is functioning correctly.

Continue the troubleshooting guide for the remaining issues using similar steps, addressing specific components and connections related to each problem. If the issue persists, please contact our customer support for further assistance 1-800-910-4223 or 1-818-548-7070.